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FAQ

How can we help you?

Answers to the most common questions about orders, payment, shipping and returns.

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Payment

Payment methods, installment options and invoices

Shipping and delivery

Shipping times, shipping fees and tracking

Returns and exchanges

Return period, refunds and exchanges

Products

Warranty, stock and pricing

My account

Membership, password and notification preferences

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Payment

You can pay by credit card, debit card, bank transfer/EFT or cash on delivery. Cash on delivery is available for orders up to 10,000 TL.

Payment

We offer 3, 6 and 9 installment options on credit cards from our partner banks. The installments available for your card are listed at the payment step; for phones and computers, the number of installments is capped by law.

Payment

All card payments are taken with 3D Secure, through your bank's confirmation screen. Your card details are not stored on our site.

Payment

Bank transfer and EFT payments are checked and confirmed within 1 hour on business days. Don't forget to write your order number in the description field.

Payment

Your e-archive invoice is emailed to you when your order ships; you can also download it from My account > My orders. For a corporate invoice, enter your company details at the payment step.

Shipping and delivery

Orders placed by 15:00 ship the same day. Orders placed on weekends and public holidays ship on the next business day.

Shipping and delivery

Shipping is free on orders of 750 TL or more. For smaller orders, shipping costs 59.90 TL.

Shipping and delivery

When your order ships, the tracking number is sent to you by SMS and email. You can also see where your package is from My account > My orders.

Shipping and delivery

You can change the address from My account > My orders before the order ships. For changes after it ships, call customer service.

Shipping and delivery

When you receive the package, have the courier write up a damage report, then write to us with photos within 48 hours. We'll replace your product with a new one free of charge.

Shipping and delivery

We currently ship only to addresses in Türkiye. For addresses in Northern Cyprus, please contact customer service.

Returns and exchanges

You can return it within 30 days of delivery, no reason needed.

Returns and exchanges

Returns sent with our partner carrier ship free. You can get a return code from My account > My return requests.

Returns and exchanges

Once the product reaches our warehouse and is inspected, the refund is issued to your original payment method within 3 business days. Depending on your bank, credit card refunds can take 2–10 days to appear in your account.

Returns and exchanges

We accept returns of opened but unused products with all accessories included. Hygiene products such as in-ear headphones cannot be returned once their packaging has been opened.

Returns and exchanges

Yes. Select the "Exchange" option when creating a return request; the new product ships once the old one reaches our warehouse. Any price difference is refunded or charged.

Products

All our products carry an official Türkiye distributor warranty. The warranty period is shown on the product page; for most products it is 2 years.

Products

Use the "Report a fault" button next to the product in My account > My orders. We send the product to an authorized service center with free shipping; repairs take at most 20 business days.

Products

Click "Notify me" on the product page and we'll email you when the product is back in stock.

Products

Discounts on promoted products are applied in the cart. Coupon codes are deducted from the total at the payment step.

Products

We buy all products directly from manufacturers and authorized distributors; every product comes with an invoice and a warranty certificate.

My account

Yes, you can order as a guest. You can track your order through the link sent to your email address.

My account

Click the "Forgot your password?" link on the sign-in page and we'll email you a password reset link. The link is valid for 60 minutes.

My account

Enter your new address in My account > Account settings. The change is complete once you click the verification link sent to that address.

My account

Click the "Unsubscribe" link at the bottom of the emails, or turn off email consent in My account > Notification preferences.

My account

Use the "Delete my account" button at the bottom of My account > Account settings. All your data is deleted except invoice records we are legally required to keep.

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Still have questions?

If you couldn't find the answer you were looking for, contact our support team directly.

+90 850 000 00 00

Call us on weekdays between 09:00 and 18:00; the average wait time is 2 minutes.

[email protected]

We reply to emails within 24 hours; don't forget to include your order number.

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